I have a habit of reporting spam and phishing schemes to help those who are targets or victims. I let Discover know someone was impersonating them because, maybe, they could engage law enforcement or do something else that is useful.
Reporting the phishing scam below to four entities. Full headers included.
Thank you for helping your clients clean their machines of spam.
4) trademark infringement target discover.com = email@example.com
P.S. I have never been a customer of Discover.com; please keep this in mind if you choose to reply to my email.
Their reply two weeks later is a stock answer – proving they did not read my message.
Thank you for your message about the email you received with the subject line “Alert Notice – Irregular Card Activity […]”.
The email you received is not a valid communication from Discover.
If you responded to the suspicious email with any personal information, or attempted to access your account using the links provided, please call 1-800-DISCOVER (1-800-347-2683) as soon as possible to complete a lost/stolen report with one of our Customer Service Representatives.
Discover’s $0 Fraud Liability Guarantee ensures you’re never responsible for unauthorized charges on your Discover card account.
For more tips on Discover email security, preventing identity theft and recognizing phishing scams, please visit https://www.discover.com/credit-cards/member-benefits/security/index.html
Thank you for contacting Discover.
Discover Email Watch
DISCOVER, CASHBACK BONUS and the other trademarks, logos and service marks used in this e-mail are the trademarks of Discover Financial Services or their respective third-party owners.
This is not a good example of customer service. There were actually five recipients of my email because I always copy the Federal Trade Commission. Spam is about making money, therefore it is an act toward commercial fraud. So if I mention infringement of Discover’s trade-mark, not being their customer, and I copy the FTC’s spam repository at firstname.lastname@example.org, then what’s the probability I followed any links or supplied any personal information (attempting to access a non-existent account)? Approximately zero.